Privacy Policy

Pet Cafe® takes seriously the privacy of those that visit our web site. We have established this privacy policy to communicate what information we collect and how that information is used and safeguarded.

By accessing the Pet Cafe® website (www.petcafe.com.au), you acknowledge the terms and conditions expressed herein. We reserve the right to change this policy at our sole discretion and without notice.

What information is collected, and why?

When a user visits our website, we collect information about the visit that does not identify the user personally. We track information such as the domain from which the user is visiting and the user's browser type. We also collect specific information regarding the user's session on our website. This includes items such as the date and time of the visit and the pages viewed.

Sometimes we ask a user to voluntarily provide personally identifiable information (PII). This information generally includes, but is not limited to, name, e-mail address, postal address, and telephone number. We request this information when the user requests one of the following:

 Pet Cafe® does not collect any personally identifiable financial or health-related information. We do not intentionally collect information from minors.

How is the information used?

Non-personally identifiable information (non-PII) is collected to allow us to analyse how our website is used and to improve the content and service the website provides.

Personally identifiable information is collected for analysis to improve the content of the website and the services we provide the user.

Pet Cafe® owns the collected information and will not sell, trade, or rent the information to others. We may use the information to continue contact with the user. This may include contact such as follow-up calls, e-mail correspondence, or mail correspondence to follow-up on the contact or to provide marketing information about promotions, new services, or important website changes. Pet Cafe® may share this information with its business partners for the specific purpose of a promotion or service offering.

Are "Cookies" used on the website?

"Cookies" are small pieces of information that are placed on a web user's hard drive. We may use cookies to provide you with better service. Cookies are pieces of information that a Web site transfers to your computer's hard disk for record-keeping purposes. Cookies can make the Web more useful by storing information about your preferences for a particular site. The use of cookies is an industry standard, and many major Web sites use them to provide useful features for their customers. Cookies in and of themselves do not personally identify users, although they do identify a user's computer. Most browsers are initially set to accept cookies. If you prefer, you can set your browser to refuse cookies. However, you may not be able to take full advantage of the functionality of the Pet Cafe® website if you do so.

How is personally identifiable information safeguarded?

Pet Cafe® utilizes industry standard methods and mechanisms such as firewalls, intrusion monitoring, and passwords to protect electronic information. Multiple physical security methods such as locking devices and 24 hour premise monitoring are also employed. Finally, access to PII is limited to a small number of personnel and on a need-to-know basis.

Links to other web sites

Pet Cafe® web site may contain links to other internet web sites. Pet Cafe® neither controls nor endorses external sites and is not responsible for the content of such sites. This policy does not cover the privacy policies and data collection practices of non-Pet Cafe® web sites.

How to opt out of correspondence

Based on the information a user has provided, Pet Cafe® may send e-mail correspondence to the user. Each correspondence will contain an easy means to opt out of further correspondence.

Copyright

Pet Cafe® trademarks, the Pet Cafe® logo, and any other product or service name or slogan contained in our website are trademarks of Pet Cafe® and its suppliers or licensor's, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Pet Cafe or the applicable trademark holder.

You may not use meta tags or any other "hidden text" utilizing "Pet Cafe®" or any other name, trademark or product or service name of Pet Cafe® without our prior written permission. In addition, the look and feel of the site, including all page headers, product photographs and licensed images, custom graphics, button icons and scripts, trademarks of Pet Cafe and may not be copied, imitated or used, in whole or in part, without our prior written permission.

All other trademarks, registered trademarks, product names and company names or logos mentioned in the Pet Cafe® site are the property of their respective owners.

Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, and supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by Pet Cafe®.

You may only access and print out any content on this web site for your personal use. All other use, copying or reproduction of this web site or its contents is prohibited. No part of this web site or its contents may be reproduced on any external web sites, whether by reproduction, framing or otherwise, without Pet Cafe® written consent.

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